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    Managing a Multicultural Team - Part 1

    via hulu.com

    NBC is broadcasting the sitcom "Outsourced" in which an American call center manager is transferred to India to run the call center. 
    The new manager's cultural intelligence is very low and he does not know how to approach his new team formed by locals from different geographic areas from India. 
    In the sitcom some cultural situations are shown and due to the lack of cultural background may seem funny but this is a real issue that project managers face when managing a multicultural team.

    Note the call center manager's "first impression" of India and how he greets the call center team members. In some cultures the "touching" for some cultures may be misunderstood and may be a source of conflict.

    Tags » Business Communications Communication and Analysis Cross Cultural Communications Cultural Intelligence Culture Diversity International Business Leadership Multicultural team Project Team Team Management
    • 23 October 2010
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  • Conrado Morlan's Space

    My passion is program and project management and how culture impacts the project outcome. I'd been managing global and regional projects around the world led and managed diverse and disperse teams and transformed programs into benefits.
    I had been exposed to several project management methodologies and achieved credentials from different project management organizations. I am the first Mexican to achieve the PgMP credential and mentoring potential candidates from Latin America.
    As an avid volunteer with PMI and with other organizations I participate in events that promote the project management culture. I have a strong multi-cultural background and speak fluently English, Spanish and Portuguese.
    I am a frequent speaker at regional and global project management congresses. You can read my columns in PMI Community Post and INyES Latino.


    Conrado Morlan, EzineArticles.com Basic Author

  • About Conrado Morlan

    My passion is program and project management and how culture impacts the project outcome. I'd been managing global and regional projects around the world led and managed diverse and disperse teams and transformed programs into benefits.
    I had been exposed to several project management methodologies and achieved credentials from different project management organizations. I am the first Mexican to achieve the PgMP credential and mentoring potential candidates from Latin America.
    As an avid volunteer with PMI and with other organizations I participate in events that promote the project management culture. I have a strong multi-cultural background and speak fluently English, Spanish and Portuguese.
    I am a frequent speaker at regional and global project management congresses. You can read my columns in PMI Community Post and INyES Latino.


    Conrado Morlan, EzineArticles.com Basic Author

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